Delivery & Packaging Information

As a small family business we pride ourselves on getting orders out quickly and giving the best customer service possible.

Every single order is handled with great care and attention, before being handed over to trusted delivery companies.

The information below describes the timings and costs associated with delivery. This also includes the cost of any packing material such as cardboard boxes, tape and wrapping paper etc. in order to keep your order secure in transit.

Due to the time needed to pick, pack and send your order, we can not always guarentee your order will be dispatched on the same day as ordering. For example, an order placed at 4:30pm on a Friday may not be dispatched until the next working day (Monday).

If you have any concerns or questions after reading the below, please don’t hesitate to contact us.

Christmas Delivery 2023

UK Delivery

We offer a free packaging and delivery service on all mainland UK orders when you spend £20 or more.

All FREE UK delivery orders are sent via our ‘Standard’ UK service at no cost to the customer.

Our ‘Standard’ service costs £3.95, and orders are usually delivered within 4 working days of dispatch.

We usually use Royal Mail Tracked 48, but at times use other couriers to support, e.g. if the parcel is too big or there are delays with Royal Mail.

 

Our ‘Express’ service costs £6.75, and orders are usually delivered within 1-2 working days of dispatch.

We usually use Royal Mail Tracked 24, but at times use other couriers to support, e.g. if the parcel is too big or there are delays with Royal Mail.

International Delivery

Our International service for Europe costs £8.95, and orders are usually delivered within 5 – 7 working days of dispatch.

We usually use Royal Mail International Standard, but at times use other couriers to support, e.g. if the parcel is too big or there are delays with Royal Mail.

Our International service for the rest of the world costs £14.95, and orders are usually delivered within 7 – 9 working days of dispatch.

We usually use Royal Mail International Standard, but at times use other couriers to support, e.g. if the parcel is too big or there are delays with Royal Mail.

Packaging

Most of our orders are sent using 9x6x6 or 12x9x6 inch cardboard boxes. We use a combination of shredded cardboard and packaging paper to ensure your items are sent securely. Occasionally we use bubble wrap or air pockets for more delicate items.

Unlike physical shops, online stores have additional costs to ensure your items arrive with you safe and secure in a timely manor. As the cost of packaging material continues to rise, we make every effort not to pass these costs on to our customers.
The prices you see on this page include the courier delivery service as well as a small amount towards packaging and other associated costs.

We make every effort to ensure we only print what’s necessary, and that our packaging is as environmentally friendly as economically possible.

The vast majority of our orders are posted in cardboard boxes with recycled shredded cardboard packaging.

We’re continuing to look in to alternative options for the small amounts of plastic packaging we do use.

Help with my order

We make every effort to get your order dispatched as quickly as possible.

Delays can be due to a number of reasons such as missing address information, postal strikes, lost parcels, high demand etc.

The vast majority of times our orders are delivered very quickly. If it’s taking a little longer, please bear with the delivery company – it usually turns up within a few days.

If you have any concerns about your order though, please get in touch with us and we’ll always look in to it for you.

Please see our returns policy here – https://www.littlepenguin.co.uk/returns/.

Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning. You can do this by emailing us at sales@littlepenguin.co.uk, and a member of our team will look into it.

Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

We are able to refund full postage costs on faulty items, so please make sure you include a receipt for your postage costs.

Please see our returns policy here for further information – https://www.littlepenguin.co.uk/returns/.

We don’t offer exchanges right now.

However, you can return your item to us for a refund, and then place a new order to get the item of your choice.